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Returns policy IGNOU PROJECT

We at DELHIHOMESHOP.COM work hard to provide our customers with the latest fashion, books, Digital product etc  at impeccable quality and amazing prices. If you did not like the fit, colour or design simply return/exchange the product within 7 days of delivery.

To return/exchange a product, use our easy online returns process by logging in to your DELHIHOMESHOP.COM account. You can also Call our customer Care Team on 07838112675 (Working hours: Monday to Saturday, 10 am to 6 pm) or email us at care@m-eretail.com.

The Return process - Online Return/Exchange—You can return or exchange an item online at KOOVS.COM by following the below steps.

  • Log in to the 'My Account' section at DELHIHOMESHOP.COM

  • Select the product that needs to be returned/exchanged

  • Follow the steps and fill in the required information to complete the process.

 

Need to return – Few points to remember

  • Returns/exchange request need to be within 7 days of the delivery of product

  • Please fill the returns form for easy processing of refunds

  • All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.

  • Shipping Charges shall be non-refundable.

  • In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at jiohomeshop@gmail.com

  • In you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.

  • Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

  • Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

  • In case of orders where reverse pick-up may not apply, customers can self-ship the items to KOOVS.COM. In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items.

  • Digital products not refund and return any amount.

Non-returnable categories- Following product categories fall under "No Return/Exchange" unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.

  • Sleepwear

  • Lingerie

  • Swimwear

  • Beachwear

  • Accessories

  • Beauty products

  • Socks

  • Any freebies

  • Digital product

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Cancellation Policy

DELHIHOMESHOP.COM reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

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